Troubleshooting & Support

Support & Technical Interface

• Tax Residence Certificate (TRC) 2026: Required Documents per Country

Frequently asked questions

• FAQ - Order Returns & Refunds Policy
• FAQ - Marketplace - Shop & products
• FAQ - Marketplace - Orders
• FAQ - Marketplace - Returns
• FAQ - Marketplace - Costs, Weight, Availabilities

Announcements

• 5 new XML fields: Make your products stand out!
• Merchants Panel: New tools for your store
• Mandatory invoice uploads to Merchants Panel
• Your operational performance rating & new product availability windows
• Meet our new Help Center!
• Customer communications