How much does it cost to have my shop presence on Skroutz and what commitment do I have?
For the activation of the service and presence of your store on Skroutz, there is an annual subscription fee of 496€. At any time, you can deactivate your store from Skroutz and terminate the partnership. Orders incur a commission fee, which varies depending on the product category.
How much commission do I pay?
There is no Cost Per Click (CPC) charge, so no matter how many times a user clicks on a product, there is no charge.
The service is charged based on a commission on the price of the ordered products, which depends on the invoicing group they belong to. Detailed commissions per invoicing group can be found here.
For example, if you receive an order for one of your products priced at 100 euros, belonging to an invoicing group with a 6% commission, the commission you will pay is 6% of the product's price (100 euros), which amounts to 6 euros (+VAT for stores within Greece).
What kind of receipts do I issue?
For the products you sell through Skroutz, you are required to issue a Retail Sales Receipt unless the customer requests an invoice. Currently, an invoice is mandatory for products in the following categories: Mobile Phones, Tablets, Laptops, and Gaming Consoles. The receipt you have issued for an order should either be included in the package with the ordered products or uploaded electronically on the order page in the partner space.
How and when do I get paid for my orders?
Payments are made every 15 days to the bank account you have provided, for all orders that have been delivered up until the previous day, deducting the corresponding commission. This payment process applies to orders made via credit or debit card. However, for purchases made with cash on delivery or instalment payments, there may be a delay of a few days in the payment processing.
Invoices are issued on a monthly basis and include the reimbursement of your orders for the period from the 28th day of the previous month to the 27th day of the current month, as indicated on the invoice.
If you prefer to receive daily payouts for your orders, you can activate the "Smart Finance" add-on package, which provides daily payout for card transactions. Please note that this option does not apply to orders paid through cash on delivery, interest-free instalments, or loan disbursements. For more information on how to obtain it, you can visit the subscription management page in the Merchants Panel.
What should I add as availability and quantity on my products?
The quantities displayed for your products are updated by you through the merchant panel based on the actual availability of your products. Quantities are automatically deducted when users place orders, and they are automatically increased in case of returns. When a product is out of stock in your physical store or on platforms other than Skroutz, you need to keep it updated.
How do I calculate the volumetric weight of the products?
The shipping costs are calculated based on the weight or volume of each package. The volumetric weight is calculated using the formula: length x width x height / 5000. If the volumetric weight of the shipment is greater than the actual weight, the charge is based on the volumetric weight. Currently, only packages that can be transported by courier companies are served.
Who pays for the cost of the bank transaction?
Skroutz absorbs the cost of bank transactions and is solely responsible for managing them.