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When can I make a compensation request?
The store has the option to make a compensation claim in the following circumstances:
- The product has been damaged or damaged in transit or by the customer
- There is incomplete content or packaging tampering
Where do I see the compensation requests?
All claims are displayed in the partner platform, in the section:
👉 Returns > Compensation requests
There you can track their progress and outcome.
How do I create a new compensation request?
|
Through the respective Order ->Support->Compensation Request |
| Select the reason for compensation & fault and add photos of the product & packaging |
What do I need to look out for to get the request approved?
- Photos must be sharp and prove the damage
- The claim must be submitted within the specified time limits
- If there is a technical inspection, make sure it is accompanied by a report
How will I be informed of the progress?
You will receive an email notification for each stage of the assessment but there will also be an update directly through the Claims tab.
Claims that have already been approved and compensated or have been denied are not available for review.
✅ Need more help?
Check out the relevant courses at Skroutz Academy to answer any questions you may have!