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When can I make a compensation request?
The store has the option to make a compensation claim in the following circumstances:
- The product has been damaged or damaged in transit or by the customer
- There is incomplete content or packaging tampering
Where do I see the compensation requests?
All claims are displayed in the partner platform, in the section:
👉 Returns > Compensation requests
There you can track their progress and outcome.
How do I create a new compensation request?
|
Through the respective Order ->Support->Compensation Request |
| Select the reason for compensation & fault and add photos of the product & packaging |
What do I need to look out for to get the request approved?
- Photos must be sharp and prove the damage
- The claim must be submitted within the specified time limits
- If there is a technical inspection, make sure it is accompanied by a report
How will I be informed of the progress?
You will receive an email notification for each stage of the assessment but there will also be an update directly through the Claims tab.
✅ Do you need additional assistance?
Use the Skroutz Contact Assistant from the Merchants panel or check out the relevant course in the Skroutz Academy to solve any questions you may have!